Last Updated: February 2026
At Hospitality Touch, we are committed to delivering quality hospitality products safely and on time. Please review our shipping policy below to understand how orders are processed and delivered.
📦 Order Processing
⏱ Once your order is confirmed, it is processed within 1–3 business days (excluding weekends and holidays).
You will receive an order confirmation and shipping details once your order has been dispatched.
🚛 Shipping Coverage
🌍 We currently ship:
- Within India
- To select international destinations (on request)
For bulk or international orders, shipping timelines and costs may vary.
⏳ Delivery Time
📍 Estimated delivery timelines:
- Domestic Orders: 5–10 business days
- International Orders: 10–21 business days (depending on location and customs clearance)
Delivery times are estimates and may vary due to logistics, weather conditions, or carrier delays.
💰 Shipping Charges
💵 Shipping charges are:
- Calculated based on order size, weight, and destination
- Displayed at checkout or shared during order confirmation for bulk orders
Free shipping offers, if applicable, will be clearly mentioned.
📦 Packaging & Handling
🛡 All products are securely packed to prevent damage during transit.
We take special care when shipping fragile or bulk hospitality items.
🔍 Order Tracking
📲 Once shipped, tracking details will be shared via:
- WhatsApp (if provided)
You can track your shipment until delivery.
⚠️ Delays & Exceptions
🚧 Delays may occur due to:
- Courier or logistics issues
- Natural calamities or unforeseen events
- Incorrect or incomplete delivery address
Hospitality Touch is not responsible for delays caused by third-party carriers.
📭 Incorrect Address / Failed Delivery
❗ Please ensure accurate shipping details at checkout.
If a delivery fails due to:
- Incorrect address
- Recipient unavailability
Re-shipping costs may apply.
📦 Damaged or Missing Items
🧾 If your order arrives damaged or incomplete:
- Contact us within 48 hours of delivery
- Share photos and order details for quick resolution
We’ll assist with replacement or resolution as applicable.
📞 Contact Us
For shipping-related questions or support:
📧 Email: info@hospitalitytouch.com
🌐 Website: https://hospitalitytouch.com/