Last updated: [February 2026]
At Hospitality Touch, your satisfaction matters. We strive to deliver quality products and reliable service to our hospitality partners. Please review our return and refund policy below.
✅ Eligibility for Returns
You may request a return or refund if:
🟢 You received a damaged or defective product
🟢 The product delivered was incorrect or incomplete
🟢 The item does not match the description or specifications
🚫 Returns are not accepted for:
- Used or installed items (unless defective)
- Customized or made-to-order products
- Digital products or services
⏳ Return Request Timeline
📅 All return requests must be raised within
7 days of delivery
Requests received after this period may not be eligible.
📩 How to Request a Return
To initiate a return, please contact us with the following details:
📧 Email: support@hospitalitytouch.com
📦 Order Number
📝 Product Name
📸 Photos/videos of the issue (if applicable)
⏱ Our team will respond within 1–2 business days.
🚚 Return Shipping
- ✔ If the issue is due to damage, defect, or our error, we cover return shipping.
- ❗ For other approved returns, return shipping costs may be borne by the customer.
📦 Please use a trackable courier service. We are not responsible for lost return shipments.
💳 Refunds
Once the returned item is received and inspected:
✅ Approved refunds will be processed within
7 business days
💳 Refunds are issued to the original payment method
ℹ Original shipping charges are non-refundable unless the return is due to our error.
🔁 Exchanges
At this time, we do not offer direct exchanges.
🔄 To receive a different product:
- Complete the return process
- Place a fresh order for the required item
⚠️ Damaged or Defective Products
If your order arrives damaged:
🚨 Notify us within 48 hours of delivery
📸 Share clear photos/videos of the damage
We will arrange a replacement or full refund at no extra cost.
📞 Need Help? Contact Us
We’re here to assist you.
📧info@hospitalitytouch.com
☎ +1-254-304-4774